Shipping policy

♡˖° ORDERING PROCESS °˖♡

  • Please allow up to 1 week for processing before your order is shipped.
  • Shipping costs are calculated based on the total weight of your order.
  • Delivery times are estimates only and are not guaranteed.
  • After placing your order, you will automatically receive a confirmation email at the address you provided.
  • Once your order ships, you’ll receive another email with tracking details (for tracked shipping only).
  • If you don’t receive a confirmation email, please check your spam or junk folder before contacting us @ pearlribbonhelp@gmail.com

♡˖° INCORRECT SHIPPING ADDRESS °˖♡

  • Customers are responsible for ensuring their shipping address is correct at checkout. If your order has not yet shipped, you may request an address change by emailing us.
  • If your order has already shipped, replacements may or may not be possible depending on the items or size of your order. Please email us to discuss options.
  • If we agree to reship to the correct address, the customer must repay the shipping fee. Please note, this courtesy can only be offered once per order.

 

♡˖° RETURNED ORDERS °˖♡

  • If you believe your order has been returned to us, please contact pearlribbonhelp@gmail.com with your name and order number.
  • If you’d like your order reshipped or sent to a new address, the shipping fee must be paid again.
  • If you no longer wish to receive the order, it can be canceled and refunded for the cost of goods only. Shipping fees and taxes are non-refundable.

♡˖° LOST ORDERS°˖♡

PEARL RIBBON STUDIO is not responsible for orders that may become lost in transit.

  • Our responsibility ends once the package has been handed over to the mail carrier.
  • It is the customer’s responsibility to track packages, contact the carrier, or file a claim directly if a parcel goes missing.

♡˖° Thank you so much for your patience and understanding! °˖♡


Contact Notice

Hi there! 💌
Due to an increase in spam and scam emails, I kindly ask that you reach out through my contact form whenever possible. This helps make sure your message doesn’t get lost and I can get back to you as quickly as I can.

Please allow up to 24 hours for a response.

If you’re contacting me about an order, please include your name and order number so I can better assist you.

Thank you so much for your patience and support—I truly appreciate it!